The Best Health Insurance Telemarketing Script

25Developing a working script is one of the essential elements of any health insurance telemarketing strategy. While many companies that provide telecommerce have scripts available its advised that you create your own script, at least as a reference so you are getting the qualified prospects you want. There are many reasons behind this including:

  • You understand your prospects and their needs much better than another script creator ever will.
  • General scripts might have been used by the competition and potential customers could have previously heard them.
  • The script will be designed to generate qualified prospects you want, and will not include extra questions which are irrelevant to your needs.

Even though it is important to use a script made just for you there are a number of approaches that can be used to enhance sales.

  • Uncomplicated scripts are generally the most effective telecommerce scripts. The prospect has to know why you’re calling and why they should be interested within several second of getting on the phone.
  • Get to the point promptly, do not go with your entire sales pitch on a cold call, stick with the essentials.
  • Keep the goal of the call in mind when creating the script. If you are generating a lead or setting an appointment that should be the objective of the call. Nothing else should be included.

Here is a basic script outline you can follow:

Hi, This is NAME with XXX Insurance Company and we are a local health insurance broker here in your city and we specialize in saving individuals like you a lot of money and improve your medical coverage. With all of our plans you get to keep all your current doctors!

Rebuttals to common questions:

  • This isn’t a sales call, we just want to verify some of your information and get out a free quote that can save you money on health insurance.This will only take a couple minutes and could save you thousands of dollars.

I just need to ask you a couple quick questions so we can make sure you are qualified and get you out the lowest rate quotes with the best coverage possible:

  • Are you currently insured?
  • (If yes) who do you currently buy your health insurance from?
  • What is your age?
  • Do you use tobacco?
  • Is there anyone else to be covered with you on the quote? (Wife or kids)
  • What is the best email to send the quotes to?

Thanks for your time. We’ll have one of our agents call you back with an updated health insurance quote, have a great day!

Once you have your script finished its not set in stone. It can require some changes based on the telemarketer’s feedback to get things running smoothly after the calls start to be made. Its also important to write rebuttals for frequently asked questions that callers might be asked.

One of Health Insurance’s Best Kept Secrets

24Before I jump into explaining what critical illness insurance is, and why I personally believe it’s a good investment, let me first confess that before I began working for a health insurance brokerage, I had NO idea what critical illness insurance was.

When I first started my job with the health insurance brokerage, I would hear agents talking to customers about plans that offered tens of thousands of dollars in coverage, should they wind up with something like a heart attack or a stroke. I was baffled and many-a-time wondered, “Does my health insurance do that, too?”

The answer was no, because the insurance they were explaining was a critical illness plan, which is frequently bought along with a major medical or short-term health plan. All I had was one plan, a major medical plan. So no, I did not have it, but I’ll tell you why I think it’s a great thing to have in a minute.

How Does This Plan Work?

First, what does critical illness insurance do? In the event of a major illness, like a heart attack, stroke, or cancer, the plan will pay out a lump sum of cash for that covered illness. The money could go to a multitude of uses. It could of course be used to cover medical expenses, like co-payments, deductibles (which have been on the rise recently), out-of-network providers, and experimental treatments that aren’t always covered by insurance. Under the same umbrella, it could go toward any travel expenses associated with your condition. If you decide to seek care out of town, you could use the money for transportation or hotel accommodations for you and anyone traveling with you.

It could also be used to help you pay for your normal day-to-day expenses. If you get cancer, there’s a good chance you won’t be working, or won’t be working as much. That money can help pay what you would normally pay with your income- rent, utilities, car payment, credit card payments, etc. It seems that when we think about major illnesses, we think about how we would pay our medical bills and forget about all of the other bills that will still come due, regardless of our health.

Everyone’s First Question: The Cost

At this point, I know you’re probably thinking about how expensive it is just for a major medical health plan, let alone adding this on. Surprisingly, for the amount of coverage you get, it’s not a very high price. It’s nothing compared to paying your traditional premium for a major medical plan and prices will obviously vary depending on the coverage amount that you opt for.

Everyone’s Last Thought: The Reality

Thinking about a major illness plaguing your life isn’t something many of us spend time thinking about. It’s something we like to believe won’t happen to us, but the unfortunate reality is that no one who gets cancer or has a heart attack ever expects it. It’s a terrible situation all around, but the one of the best measures you can take is to be prepared should it happen. The last thing you want to be worrying about when you have a heart attack or cancer is your financial situation. Critical illness coverage will ensure that you can focus on what’s most important- your recovery!

Ensure Financial Stability By Picking The Best Health Insurance Policy

23With the rising medical cost, health insurance has become indispensable. Today, costs of medical treatment has reached at an all time high and are expected to rise even further. Absence of health insurance can cause a major setback to your financial condition. Medical emergencies like accidents, sickness or disease which may lead to prolonged hospitalization can bring you in severe financial crisis. A comprehensive health insurance individual policy provides coverage against the expenditure caused by unforeseen medical emergencies.

When it comes to buy a health plan for yourself, there are two common mistakes that people generally commit:

1. Often people don’t purchase an appropriate health policy at the right time. When met with an accident or any other disease, they come to realize their mistake and to over-compensate it they buy too much of insurance, which may or may not be that much useful for them.

2. A majority of professionals are provided medical insurance plans by their organizations. Employees are very much dependent on such covers to counter their health emergencies and fail to evaluate their health insurance requirements.

Importance of Personal Health Cover

1. Insurance Cover Provided By Present Health Care Policy

Most of the companies provide a basic health cover to its employees which may cover individuals from minor illness, giving a decent amount of coverage. Often this amount is insufficient in times of a major emergency. So, it is necessary that individuals prepare themselves for any health contingencies and get an health insurance individual policy.

2. Validity Of Insurance Provided By The Organization

The insurance plan provided by the organization is valid upto the time you are associated with the organization and lapses once you leave it. In case of retirement, job change or job loss, individuals have no health insurance cover and have to liquidate their assets or savings to meet any medical emergency. This may also affect their budget and further financial plans.

3. Tax Benefit

Opting a health cover also helps in tax saving. The amount paid for insurance premiums are eligible for tax deductions. Individuals with 65 years or below of age can claim a deduction of Rs 15,000 against the insurance premium paid for themselves, or for their parents, spouse or children.

Early Benefits

Buying a health insurance individual policy while one is young is cost-efficient and free from medical complications. Getting an insurance cover at an early age requires less premium and offers comprehensive coverage when compared to a health plan purchased at a relatively older age. The cost of the cover increases as the individual grows older. Besides, if one develops health issues, the insurance company excludes pre-existing conditions which demolish the purpose of buying a personal health insurance plan.

In addition, there are several insurance companies that set an upper age limit for their policies. This means the individual will have access limited options after retirement. Further, if the individual renews the insurance plan without asking for any claim, he can enjoy the profits of cumulative bonus in the form of no claim benefit.

Sahil Doshi is a prolific writer from New Delhi, has been contributing his reviews,experiences and guidelines related to general insurance policies. In this article he has focused over the importance of individual health insurance policy.

Important Points to Ponder Before Buying a Health Insurance Plan

32A health insurance plan is an essential part of financial planning in this era of skyrocketing medical costs. Medical inflation has been aggravating at its full spree which makes it all the more important to buy a Health Insurance plan which could sponsor the hospitalization and medical treatment bills or expenses.

It is important to evaluate and look for the following parameters to get a best health plan for you and your family.

1. Check for the Waiting Period Clause

You must be feeling care free after taking an insurance, but your health insurance comes with a waiting period clause for specific conditions. There is an initial period clause which says that any hospitalization claim will not be admissible in first 30 days of the policy commencement apart from accidental hospitalization.The pre-existing diseases or conditions are also not covered immediately after you purchase a policy.There is a waiting period ranging from 2 years to 4 years as per the plan conditions in the industry. Also, there are certain surgeries and treatments like hernia, cataract, joint replacement, etc. which can be treated after a specific waiting period of 1 or 2 years.

So,it is important to check the waiting period clause before you finalize the health plan.

2. Check for Sublimits

There are certain capping or sublimits in your health plan which says that the specific kind of expenses are paid by the insurance company upto a specific limit and beyond that the insured or customer has to bear them at his own. For example: Room rent charges are capped on per day basis for different health plans. Some health plans also come with a mandatory co-pay where the portion of the admissible claim is to be borne by the insured and the remaining is paid by the insurance company.

Check for the sublimits in your health plan to avoid any last minute surprises at the time of claim.

3. Check for Network Hospitals

The insurance companies offering health plans have certain empaneled network hospitals with whom they have a tie up. Any hospitalization or treatment taken in the mentioned or specified network hospital list is done on the cashless basis subject to policy conditions.

Check for the list of network hospitals of insurance company and ensure you have network hospitals of the insurer near your place of residence in case of any emergency hospitalization. Also, a treatment in non-network hospital may not offer cashless treatment and some insurers have a co-pay clause if you take a treatment in non-network hospital.

4. Check for the Claim Process

Different insurance companies have different claim procedures. Some settle or administer claims through Third Party Administrators (TPA’s) and some have their own in house claim settlement unit to foster quick and hassle free claim processing. Also, check the claim settlement ratio of the insurer you intend to buy a health plan from to have a clear picture on the number of claims settled by the insurer.

It is important to have a handy information on claims procedure to have a smooth and hassle free treatment in the times of hospitalization.

5. Compare & Buy Online

It is important to take a right buying decision which can be done by comparing the available health insurance plans online. You can compare the price, key features, policy benefits, value added benefits, eligibility, exclusions,etc. of multiple health insurance plans to make a right informed choice of your own without any interference of the agents. Buying online health insurance plan is a hassle free process which required least documentation and quick policy processing. There are certain online portals which will enable you to make an easy comparison and will assist you in choosing the right Health insurance plan.

Online buying of the health plan is economical as companies offer discounts on premium for buying a policy online. The reason for an insurance policy to be cost effective if bought online is because the intermediary cost of the premium component is removed. When there is no intermediary in between, Co.’s save on the commission and policy issuance cost, which the Co. transfers it to the customers.

Best Individual Health Insurance

31When you are comparing the best individual health insurance plans, find a company that offers free quotes AND answers your questions – don’t try to go at it alone.

Here is some information to help you along the path to buy health insurance:

Before you choose between certain types of plans, consider these ways to make sure the plan you buy is a good one:

Call your state department and ask for records for the insurance company. You want to find companies that aren’t involved in bankruptcies or other problems.

You can find out if the insurance company has behaved fraudulently (or been accused of it) by contacting the National Association of Insurance Commissioners.

You can also find a rating for the company at the National Committee on Quality Assurance.

Almost all of the best individual insurance plans fall under these four main headings: PPO, POS, HMO, FOS. Please read through this information about these plans and then you’ll have more information when it comes to choosing the best individual health insurance for you.

POS Plans: (Point of Service Plans) While this type of plan is a little less expensive than others, you will have to pay more if you want to see a doctor or hospital that is outside of your plan. You also won’t have to get a referral to see these other providers.

HMO Plan: (Health Maintenance Organization Plan) This is the most restrictive of all the best individual health plans. If you see doctors and hospitals outside the plan, you’ll most likely have to cover your ENTIRE medical bill yourself. However, these plans are typically less expensive because the organizations within the individual health insurance plans offer discounts.

FFS Plan: (Fee For Service) These are also known as Indemnity plans, and they are the oldest, most traditional plans. These plans are generally the most expensive because you can see any doctor or hospital (they don’t get the discounts offered to HMOs). If you are looking to buy health insurance and think a fee for service plan may be right for you, you can try to get your monthly premium lowered by asking for a higher deductible and then opening an HSA or Health Savings Account, if you really want a fee for service plan.

PPO Plan: (Preferred Provider Organization) These are a bit like POS plans except that you do have to have a referral to go outside your plan. Many people who get insurance through their employer are on this type of plan. Again, you’ll pay more to use doctors and hospitals outside your plan.